Info + FAQ

 

Metals + Gemstones

Only sustainable, recycled silver & gold and ethically sourced gemstones are used in the North Faun studio. To learn more about this, click here. Only high quality solid precious metals are used - NF does not work in low quality materials such as gold-filled, plated, or vermeil. For insurance & liability purposes, client-provided metals (old jewellery), gemstones, and existing settings are not accepted for use in the studio.

 

Ring Sizes + Resizing

Please be 110% certain of your ring size prior to ordering, as returns or refunds cannot be accommodated for rings ordered in the incorrect size, and in-house sizing is not offered. Due to the style of construction of your NF ring, it may not be able to be successfully resized at all without a full rebuild. Click here to learn more about the sizing of NF rings. Clients are responsible for being aware of how different band widths fit them. 

 

Keepsake + Memorial Jewellery

Much of the work in the NF studio is memorial & keepsake jewellery, primarily using cremation ashes of your loved one or pet.  Although it can be as simple as placing your order and sending in your ashes or other materials, I have a lot of information to share about this process if you're interested. If so, you can click here to learn more about cremation & keepsake jewellery, including how to send your ashes to the studio.

 

Custom Designs

With rare exception, I am unable to accommodate custom design work in my schedule. However, I am always happy to discuss minor changes to existing designs. If you would like to discuss a custom piece, please be aware that only those that fall into my general aesthetic of bold/simple lines and heavy construction will be able to be considered, & that due to many factors, full custom design work is priced significantly higher. 

 

Turnaround / Processing

Designs that require client-provided materials (such as cremation ashes) for completion currently have a turnaround time of up to 13-15 weeks, which begins once your materials arrive at the studio. Made-To-Order designs that do not require client-provided materials have a turnaround time of up to 6-8 weeks. Turnaround times may change at any time. If you require your order quickly, a rush order can be placed using this listing.

 

Cancellations + Returns

Due to the customized nature of NF jewellery, all sales are final. If you need to cancel your order, you may do so within 48 hours of purchase only. After this time, materials just for you will have been ordered and/or work will have begun, so please be certain of your commitment to purchase prior to doing so. If your order arrives to you damaged or incorrectly made, please contact me within 48 hours of receipt as indicated on your tracking.

 

Shipping

Packages are shipped via Canada Post Xpresspost with signature confirmation required. Shipping is currently available within Canada, to the US, & to Australia. Items shipped outside of Canada may experience delays as they are processed through the customs office of your country, and may be subject to taxes, duty, or other fees applied by your government. These potential fees are solely the responsibility of the client

Canada Post is not currently collecting signatures at the door due to Covid-19, and as such your package may simply be left in your mailbox. It is the client's responsibility to ensure a safe delivery area. In lieu of signature confirmation, higher value packages may require ID to be received.

 

Jewellery Care

Your jewellery is built to last but it is not indestructible, and requires care to ensure it stays looking new. Keep it clean, dry, and free of bumps and drops, and avoid exposing it to harsh chemicals or significant time under the sun. Remove it before sleeping, physical activity, or heading into situations where it may become submerged, soiled, or damaged. You can find the full list of care instructions by clicking here.

 

General Studio Information

Please be aware that the studio is privately located in my quiet prairie home, and is not accessible to the public. I do not have showroom space that allows for clients to come view jewellery in person. Orders will be delivered to you via Canada Post; personal pick ups cannot be accommodated, and the NF mailbox can be accessed only to drop off packaged materials for memorial orders. NF operates strictly online.