Sending Your Ashes
Cremation Memorials: How to Package + Send
Once you're ready, it's time to package your ashes to send to the studio. For each gem, a half tsp (2.5mL measure) of your loved one or pets ashes is requested. This is more than needed for each gem, but having a bit extra is really helpful in the creation process. Please know that every grain that isn't needed for the creation of your keepsake is carefully packaged and returned home to you where it belongs.
Place the ashes inside a small, leak proof container, and then place this sealed container inside good quality resealable plastic bag. Place this packet into two additional sealed bags so that the end result is triple-bagged, fully sealed ashes. Once your ashes are fully sealed, write your name and order number on the outside, and then place inside a padded mailer or small box, seal it well, and send it off to the address below.
Mailing your package from within Canada?
Packages originating from within Canada do not require any special handling or forms. Simply take your package to your local post office, add tracking, and send as usual. Optional drop-off info for locals can be found below.
Mailing your package from the USA?
Unfortunately, we have had to temporarily suspend accepting orders from or shipping orders to the USA, effective August 28, 2025. When USA orders resume, the information in this space will be updated to reflect that.
Mailing your package from Australia or the UK?
Follow the packaging instructions above, and take your sealed, labelled package to your local post office – Australia Post or Royal Mail. The folks at your post office will assist you will completing a customs declaration, which identifies the contents and value of the package you're sending. Please label it as “0.5 tsp cremation ashes for jewellery making purposes”, mark it as a “gift”, and give it a value of $1. This [1] properly states the contents (ashes for jewellery), [2] notes that you are freely sending the package (gift), and [3] denotes that, while there is huge sentimental value, the contents of your package have no monetary value ($1).
Please only use your local postal system to send your ashes to the North Faun studio, and do not use couriers such as DHL, FedEx, or UPS. Packages sent via courier will incur additional fees upon entry to Canada, and these packages will unfortunately be refused upon arrival as North Faun is not able to pay to receive your ashes.
Please be aware that North Faun does not collect taxes on sales from outside of Canada, and as such it's likely that you will be required to pay VAT, GST, or other taxes, as well as potentially duty or other fees before your package is delivered to you. These fees are collected on behalf of your local government once your package has passed through the customs office of your country, and these fees are not under the control of North Faun. All taxes, duties, and other fees are the responsibility of the client.
Winnipeg local that would prefer to deliver your package?
If you're local and want to deliver your cremation ashes instead of sending it by mail, you are welcome to do so. Deliveries can be made Monday-Friday from 8am-6pm & Saturday from 10am-4pm. The North Faun shipping address is a staffed UPS business mailbox which is only accessible to the public during these hours. They are closed on Sundays and their public business hours may change without my knowledge. You must package your cremation ashes as listed above and you must place your packaged cremains inside an addressed envelope, as improperly packaged materials may be refused at the counter. Please do not arrive to drop off your ashes without them already being sealed inside an addressed envelope. When you arrive, simply tell the staff at the counter that you have a package that needs to be placed in my mailbox, and they'll be happy to do so.
The North Faun mailing address is:
Morgan Di Martino - North Faun
510-3336 Portage Ave
Winnipeg, MB
R3K 2H9
Canada
The NF business mailbox address is only for receiving cremation ashes - client pick ups of completed memorials is not available. Please note that I cannot accept and store any cremation ashes without an official order in place, and that packages received without a corresponding order in the system will have to be returned to you. The North Faun studio is located inside my private prairie home, and at this time there is no public-facing store, space, or showroom. All completed orders will be returned to you via Canada Post (or other courier in the event of postal interruptions or other potential issues). I am unfortunately not available to meet my wonderful clients for receiving ashes, delivering packages, or discussing/viewing pieces in person. North Faun operates strictly online ♡