North Faun currently ships within Canada, as well as to the US, the UK, and Australia. Orders to other destinations can be arranged by contacting North Faun. All items that leave the North Faun studio are sent tracked via Canada Post. Complimentary tracked shipping ("Regular Parcel" or "Tracked Packet", depending on destination) is offered for all orders within Canada & the US that are valued at $150 CAD or more. Packages valued at $1000 CAD or more will only be sent via with signature confirmation.
In the event of a package being lost or damaged in transit you will receive a replacement order, however, in the case of custom keepsake gem designs you will be required to re-send your keepsake materials. Please have your package sent to a safe location, or upgrade to shipping that requires a signature confirmation for release. Packages that become damaged or lost after they are scanned as delivered cannot be replaced.
Packages leaving Canada may have duties, taxes or other fees applied by the government of the destination country. The customs declaration on your package will reflect an accurate purchase price. These fees are not collected by or paid to North Faun and are the responsibility of the client. Packages that are returned to North Faun because of non-delivery due to unpaid fees or an incorrect address provided by the client will not be refunded, but instead will be re-shipped after invoicing for the full cost of shipping.
Please understand that the transit times listed at checkout are provided by Canada Post and cannot be guaranteed by North Faun. Items may occasionally be held at the customs office of your country for a period of time before being released to your local postal service for final delivery. Regardless of your location, please ensure ample time for delivery if you require your jewellery for a specific date.